Community & Reputation

Community Management & Engagement

Diagram showing social media management and customer feedback tools. On the left, a phone screen displays incoming comments, DMs, and reviews. The center highlights monitoring tools like Meta Business Suite, Google Business Profile, TikTok Comments Manager, and Yelp for Business. The right section features community management and publishing tools such as Sprinklr, Sprout Social, Spreadfast, MomentFeed, and Buffer, along with response grids and escalation protocols listed on a laptop screen. Logos for Smartsheet, Google Sheets, Zendesk, and monday.com are also shown.
A stylized monogram with the letters M, A, and Z overlapping on a black background.

Community Management

Community Engagement

Online Reputation Management

Infographic explaining online reputation management process with sections for review sources like Google Reviews, Yelp, Facebook, TripAdvisor; customer review responses on a smartphone; steps for response and resolution including review, respond, resolve, escalate; tools like Zendesk, Smartsheet, Google Sheets; monitoring tools like Sprinklr, Sprout Social, Reputation.com, Birdeye; and a laptop displaying reputation overview with volume, rating, and sentiment analysis.
Stylized monogram with overlapping letters M, Z, and A in beige on a black background.

online Reputation Management

MY WORK

One Strategist. Every Channel.

Strategy that performs. Content that connects. A decade of results across global brands, national retailers, and enterprise nonprofits.

Brands I’ve Worked with

Lennox logo in maroon and black
The Visionworks logo with red text and a black eyewear icon.
Text graphic reading 'He Gets Us' with a trademark symbol.
Emmy's Organics logo with white text on a black background, featuring a green leaf attached to the apostrophe in "emmy's".
Neon sign for Bar Louie, a bar, kitchen, and cocktail lounge.
The word REUNION in large white letters and TOWER in smaller white letters on a black background.
Meta logo with a blue infinity symbol and the word 'Meta' in white letters.
McDonald's logo with yellow arches on a black background.
Wells Fargo logo with yellow and black colors.
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